Metrics for Winning Customers in Electronics

by Vino Mody

While there are many books on general metrics concepts and applications, Metrics For Winning Customers in Electronics is unique. It's dedicated to various businesses and processes prevalent in the electronics industry. This is of course a crucial part of the current and future world economy-- an area of rapid growth with thousands of global companies competing for supremacy.Metrics For Winning Customers in Electronics is an excellent reference for developing the strategy for--and the execution of--a practical, usable, and easy to understand metrics program for any business in the electronics industry.Although customer-focused measurements are necessary, they are not always used correctly to leverage opportunities for improving quality, cost, and delivery performance. Businesses have difficulty understanding the fundamentals of data analysis. Managers are buried in information and confused about how they can turn data into both useful information and a continuous improvement program. Dealing with the complex analysis of "big data" requires specialized knowledge and skills to keep your metrics teams from drowning in their own product.Metrics For Winning Customers in Electronics is intended to be a definitive and useful guide for developing and streamlining your metrics program with a particular emphasis on customer-focused metrics for quality, cost, delivery, service, and efficiency. Metrics For Winning Customers in Electronics summarizes years of practical experience that author, Vino Mody , gained working with major companies and reputable leaders implementing metrics and continuous improvement programs. Metrics For Winning Customers in Electronics will benefit all levels of management and technical functions in the industry in implementing a comprehensive metrics initiative to win--and to keep--customers.

270 pages, Paperback

Published November 9, 2016

Reviews

[My BookSwap Club · Rating 3 out of 5]

This was the first book i read about customer metrics, and i found suggestions to be very useful. It is very well written, there are some theoretical concept (which can be hard to understand, but it is expected).

There are some charts which can be used in your job/business.