12 Golden Keys To Hospitality Excellence

by F.H. Benzakour

Twelve inspiring strategies that can revise a dying country club into a “pièce de résistance” of hospitality excellence. In the 12 Golden Keys to Hospitality Excellence, author F. H. Benzakour, Cornell graduate and Professor of Contemporary Club Management at Fairleigh Dickinson University, with twenty-five years of CEO experience in taking private clubs from black to green, shares his insights and expertise on superior management. The twelve strategic, eye-opening approaches, • Over-Invest In People—It’s an investment you’re guaranteed to reap rewards from. • Celebrate Diversity—with people of diverse ethnicity and cultures, both members and employees. • Be A Student of the Obvious —Instead of searching for complex resolutions, look for simple solutions to complicated problems. • Be A Master of Game Theory — Work out a winning business strategy that will result in a generous payoff • Swim In Blue Oceans— Create new demand in competition-free market spaces • The Pareto Principle— Focus on the 20 percent of actions that generate the greatest results • Innovate or Die— Move toward the future or you’ll become part of the past By employing these twelve dynamic game plans within the 12 Golden Keys to Hospitality Excellence, managers will advance to being winners in the hospitality industry.

Genres: Business

170 pages, Kindle Edition

Published December 27, 2018

Reviews

[Cornelia · Rating 5 out of 5]

12 Golden Keys to Hospitality Excellence will help you succeed in the Hospitality Industry and other businesses as well. Detailed and easy to read, it’s one of those rare business books that are both entertaining and informative. It covers all types of marketing strategies as well as new approaches and even how to use social media marketing. There’s great information about developing your staff and over investing in them. The book even covers diversity, innovation, and embracing change. It also goes over customer satisfaction and why CEO’s should have a coach. I highly recommend it.

[Liz Filion · Rating 2 out of 5]

A pretty basic business book that pulls together some relevant topics for hospitality. Nothing new or surprising.