ISO/IEC 20000 An Introduction

by Leo van Selm

ISO / IEC 20000 is the International Certification standard for organizations within the IT Service Management environment. It reflects the increasing desire to have a certification that moves beyond the individual employee. This title complement EXIN and TÜV SÜD sylabus. The goal of this Introduction is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easily accessible Introduction.

236 pages, Paperback

First published March 1, 2008

Reviews

[Florian B. · Rating 4 out of 5]

A very good introduction to the ISO/IEC 20000 standard for IT Service Management. The book contains extracts of the actual standard, which is very helpful because the standard itself is rather expensive to buy. This book can help you prepare (self-study) for the Foundation Certificate in IT Service Management, which is available from EXIN, the Examination Institute for Information Science. The book contains 20 sample questions to help you prepare for the examination. Illustrated.

[Abby · Rating 3 out of 5]

This textbook represents the only study guide currently available for the ISO 20000 individual certification exams. I read maybe a third of the book, took the only practice exam available (found on the EXIN website), and passed the Foundation bridge exam with a score of 80%.