Designing Services with Innovative Methods

by Satu Miettinen (Editor), Mikko Koivisto (Editor)

This book presents the emerging and increasingly important field of serivce design. Birgit Mager, Köln International School of Design and Service Design Network, Ezio Manzini, Politecnico di Milano, and Stefan Holmlid, University of Linköping, discuss how: Design Thinking and innovative methods work as tools for co-creating services and desirable value propositions. Service design is a tool for designing a more sustainable society. Interaction design offers us insight into creating more user-oriented services. Design practitioners Fran Samalionis from IDEO, Arne van Oosterom from DesignThinkers and Paul Thurston frim thinkpublic share their service design thinking and the benefits of the service design process for both companies and for the public sector. Various service design case studies from different business areas and different cultural contexts are presented and described in detail, and this book opens the discussion on designers' methods and approaches to developing services. (from the book cover)

Genres: Design, Nonfiction, Business

272 pages, Paperback

First published January 1, 2009

About the author

At the moment, Satu Miettinen works as a professor of applied art and design at the University of Lapland. For several years she has been working with service design research and writing. She is actively working with service design research in the area of social and public service development. Her research interest is in developing artistic and drama based methods in the area of service design. She is working in the steering groups of several service design research projects: developing public services for the elderly, developing service prototyping, service design and commercializing sleep. She has been the research lead and director in the service design project called Service design for Elderly funded by the Finnish Funding Agency for Innovation and Technology. She also worked as a principal investigator in the “Experiencing Well-being – Developing New User Interfaces and Service Platforms for Leisure” project, which was funded by the Finnish Funding Agency for Innovation and Technology, TEKES.
Dr. Satu Miettinen has worked as a co-ordinator for the Competence Center of Industrial Design at the Savonia University of Applied Sciences. The Center combines design, business and technology. In past she has worked as a Head of the Product Design Department of the Kuopio Academy of Design, Savonia University of Applied Sciences. In the past she has worked as a project manager and specialist in the areas of crafts development, cultural and creative tourism in several international and European Union-funded projects during the period 1997–2006. Satu Miettinen also workS actively in the area of social design in Namibia and in South Africa.

Reviews

[Satu · Rating 5 out of 5]

Ebook version available at Ellibs http://www.ellibs.com/fi/book/9789525...

[Richard Arnott · Rating 5 out of 5]

It is an excellent well researched book to introduce Service Design. I particularly enjoy the mix of theory and practice from multiple perspectives and I constantly dip in and out of it. The book is still one of the must reads in the category, which is now growing slowly and I'm so pleased I purchased it on its release because it is now out of print.

[Yvonne]

Please, I'm trying to buy this book but can not find. Could anyone tell me where I could buy it online?
Thank you very much.