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An Introductory Overview of ITIL V3
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Displaying 1 - 2 of 2 reviews
May 24, 2010
Very nice pocket-edition book that tries to explain ITIL for neophytes. It does a good job at this, even though the nomenclature is dense. A second read is definitely recommended.
It's available as a free download from the official ITIL web site!
It's available as a free download from the official ITIL web site!
July 7, 2011
A decent overivew, but nothing special.
Displaying 1 - 2 of 2 reviews