Gordon Bethune
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“Monday-morning quarterbacking not only defeats the purpose of training employees to do their jobs, it also makes them unhappy and teaches them not to trust themselves. They feel constrained and restricted. With no options, they either blindly follow rules or give up and work depressed. You don’t want either of those scenarios.”
― From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
― From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
“Never forget: Businesses are run by people; businesses are made up of people. So at the root of whatever problems you have in your business, you’ll find people.”
― From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
― From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
“I’m an executive. That means I execute—I do stuff. I don’t just talk, I don’t sit around and make pronouncements, I get things done.”
― From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
― From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
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