Kate Conger

“Employees were livid. Their leaders had not done enough. Many had long believed that Trump had no place on the platform. They watched as their peer companies, like Facebook, unilaterally banned the former president. Meanwhile, they were giving the president back his favorite megaphone after a night’s sleep.”
― Kate Conger, Character Limit: How Elon Musk Destroyed Twitter

“That morning, a Syrian refugee entered a park in Annecy, France, and stabbed several children. A brutal video of the attack quickly emerged and began spreading across Twitter. The few employees who remained on the gutted trust and safety team scrambled to remove it. In the past, when violent imagery went viral on Twitter, the company used a data matching tool to detect any tweets containing it and wiped them out all at once. But the employees discovered that the tool they relied on wasn’t working. When they investigated, they learned that it was one of the bits of code that engineers had torn out months earlier. The tool had mistakenly flagged an image of a SpaceX rocket launch, so Musk had ordered the entire system be killed.”
― Kate Conger, Character Limit: How Elon Musk Destroyed Twitter