With the Omicron variant spreading rapidly, there's an understandable push to press on with the booster jab program. I've been waiting for my call-up for weeks, so I was relieved to get a text advising me that slots were available at my local vaccination clinic. I called the number and was arranged a time and date to get my booster. When I arrived, however, they had no record of my booking. Apparently this wasn't the first time that day that the third-party call centre handling the bookings had...