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Wow. Clearly written, with a journalist's voice and eye for personalizing detail, this book completely captured me from start to end. When events descend into absurd, Kafkaesque depths of frustration, there's a frightening inevitability that made me feel both enraged and helpless. I've had this on my to-read list for a long time, and I'm really glad I finally managed to set aside a chunk of time to motor through it in only about three days.
