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José Campos
May 15, 2012 rated it liked it
Tough reading: this book requires strong statistics background to be fully understandable and useful to the reader. Good entry point for those who are looking for pointers into the quantitative side of user research. The main controversies regarding user research methods are robustly addressed, mostly based on recent developments in statistics that support ex. the validity of small samples in usability testing. There's also a good overview and comparison of questionnaires.

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