“For me, going high usually involves taking a pause before I react. It is a form of self-control, a line laid between our best and worst impulses. Going high is about resisting the temptation to participate in shallow fury and corrosive contempt and instead figuring out how to respond with a clear voice to whatever is shallow and corrosive around you. It’s what happens when you take a reaction and mature it into a response.
Because here’s the thing: Emotions are not plans. They don’t solve problems or right any wrongs. You can feel them—you will feel them, inevitably—but be careful about letting them guide you. Rage can be a dirty windshield. Hurt is like a broken steering wheel. Disappointment will only ride, sulking and unhelpful, in the back seat. If you don’t do something constructive with them, they’ll take you straight into a ditch.”