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W. Edwards Deming

“The intent of application of a work standard is noble: predict costs; establish ceiling on costs. The actual effect is to double the cost of the operation and to stifle pride of workmanship. There are more engineers engaged in construction of work standards, and people counting production, than there are people engaged in actual production.”

W. Edwards Deming, Out of the Crisis
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Out of the Crisis Out of the Crisis by W. Edwards Deming
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