Audiobooks discussion

Early this morning I downloaded the latest update to the Audible iPhone App - version 2.02 build (331). Suddenly, I can no longer play the app in background. Called Customer Service, they are not aware of any reported problems. Submitted a Bug Report from the Contact Us screen in the app - this includes a log of app technical details.

Has anyone else had a similar experience?
If you have, is there a quick fix?
If not, does anyone have an email address or phone number to contact an app specialist?

Thanks for your help! - Frank

I also had an update today - although I'm using the iPad app, I just tested it and can still listen in background. I hope you are able to resolve this :(

Frank wrote: "Early this morning I downloaded the latest update to the Audible iPhone App - version 2.02 build (331). Suddenly, I can no longer play the app in background. Called Customer Service, they are not..."

Sometimes if you turn your phone off and then back on, things fix themselves.

I had the same thing happen after the last update. Very annoying. A reset of the phone cleared the problem up immediately but obviously the app doesn't tell you to do that. Audible needs to look into making sure this doesn't happen on their next app update.

Hi Jeff,

We're sorry to hear that you were experiencing an issue with the latest update to the Audible for iPhone app. We have passed this information onto the proper department to be looked into.

To best help us, and for any future issues, please either submit a bug report from the app by going to Settings then selecting "Contact Us" or email us at [email protected]. If you provide us with information into this issue, it will help us greatly in preventing these issues from occurring in the future.

Again, thank you for letting us know! Getting customer feedback helps us tremendously.

Have a great day!

Hi Jeff and Audible,

Jeff, I can attest to Audible's technical support team's follow-up. The problem I had earlier this year got cleared up and the team at Audible was consistent and conscientious about follow up.

I am having some problems with the new release under IOS 7 as well. I've emailed describing the circumstances and they are checking it out. My observation is that IOS 7 is still a bit buggy. As an example, I use the "Waze" app for GPS in the car. It has been crashing (not me, the app) requiring a restart several times. My belief is that any time a new OS comes out, there are going to be new kinks that only us "Users" can identify for the app developers and for Apple developers.

Partner at Audible, please let Lydia know that she rocks! And I love, love the Audible app and Audible in general.

Fan-boy - Guilty!

Frank wrote: "Hi Jeff and Audible,

Jeff, I can attest to Audible's technical support team's follow-up. The problem I had earlier this year got cleared up and the team at Audible was consistent and conscientiou..."

Hey Frank,

We're glad to hear that your issue was resolved in such a manner. We think that you rock, too! We will let Lydia know of your kind words!

Happy listening on your Audible app!

i don't know if my issue with the app today was isolated or not, but it kept popping up the box to ask me to rate the app and when i selected yes, no, or later, the app would crash. i tried restarting and it didn't work. finally i deleted the app and tried restoring from the last time i saved in itunes but something was messed up and i lost six months worth of "lister" stats, including all my badges and time listened.

not really a big deal, but it makes the app a little less fun (especially since i lost two years of data when i switched to iOS from android).

my point is, please add cloud storage of listener stats so we don't lose everything when the app crashes or we get a new phone! :)

on a related note, i have multiple accounts and every time i sign out of one and into another and back, i lose all data on which titles i have finished listening to, which is very tedious to correct on the iOS app (and would be reset the next time i switched between accounts regardless, and would thus be wasted effort). so a fix for that would also be appreciated, if not covered by the suggestion above.

Thanks!

Hey Joel,

We are aware of an issue in which the Audible for iPhone app is continually asking to rate the app and then crashed. We are currently working to get this fixed as fast as possible and thank you for your patience.

As for losing data when signing out and back in again and having cloud storage for stats and badges, we have passed both along to the proper departments to be looked into. Currently, it is not possible to keep certain information if you sign into a different account on the same device, as that new account's information will overwrite the old since it is stored on the device.

If you have any additional suggestions, please email [email protected]. We often use suggestions that come through there, so sending a quick email can make a real difference.

*edit* This was also recently posted by our Tech Team to help get around this issue until it is fixed: http://audible.custhelp.com/app/answe...

Have a great day!

Audible.com wrote: "Hey Joel,

We are aware of an issue in which the Audible for iPhone app is continually asking to rate the app and then crashed. We are currently working to get this fixed as fast as possible and th..."


Glad it wasn't just me. It was doing my head in!

Thanks for fixing it. : )

...back to listening.

too bad i already deleted and reinstalled it... if i had waited i could have kept all my stats! oh well. thanks for addressing the issue quickly.

I called and reported it also. My one time I am annoyed with customer service. I was anticipating an app update or. Some notification when this was fixed, but only on my way home after I canceled my workout (any excuse to not work out) did I realize it was fixed. Better communication during this would have been better, versus, accidentally finding out it was broke then accidentally finding out it was fixed.

Was not the best way to find out....

i definitely tried the workaround offered and it didn't work -- i said "rate now" and the app just crashed. back to "newbie" status for me!