Goodreads Librarians Group discussion

Corinne wrote: "Are there any noted "best practices" about working on the longer threads in the order the requests are posted? There has been people working backwards in the threads. There has been people working ..."

I'm not a big fan of working in the long threads as they get confusing very quickly.

I think you can't tell volunteers what order they should work in. In that really old quotes thread (now closed) I used to number them like;

#333 Skipped

Sometimes I would write #333 leaving for a *author name* expert.

If librarians or staff are responding to a private message it would be helpful if they wrote

#333 done or better still #333 (requester name) done & explain they are responding to a message, so other librarians don't waste time checking them out.

Edit; also sometimes librarians don't realise they have missed out requests.