Book Haven discussion

Just had a really bad experience with my nook app and the customer service team. If you think that just because you have paid for your nook books and that you have library where they keep it for you that you will be able to access them always you are wrong. I just closed all of my credit card in my attempt to live a debt free life and now Barns and Noble is not giving me access to the books that I have bought already on the book. I want everybody know what they are signing up for when doing business with them. Here is my blog review. http://www.knittingwitholof.com/2011/...

I have always hated the 'hard sell' aspect of the Nook in Barnes and Noble stores. I literally was followed by one of the salespeople trying to talk me out of my Kindle as the Nook had "so much more to offer".

What they are doing to you now is theft and if I were you I would report them to the Better Business Bureau. I will stay with my Kindle (and new Kindle Fire if I am lucky this Chritmas) as I have had no problems and now have all the bells and whistles of a Nook without the extra cost.

Can you just put a gift card number in instead?

you have to have an active credit card on file to buy books from bn.com. even to get free books. you can have a gift card on file as well, and they will take from that before they charge your credit card. I admire you're attempt to live debt free, but may I ask, now that you are not using credit cards, how are you going to buy books on nook? I can understand why you are upset, but having a card on file doesn't mean you have to use it. There are a lot of things in life I don't agree with but do anyway.

Debit cards should work.

I use my debit card also to purchase my Nook Books. I also use it to keep on record. That way I can control what I spend straight out of my account instead of charging it. I don't know how else you can purchase ebooks whether is for the Kindle or Nook.

I have a Nook Color and had no problems at all with it. I didnt purchase the Kindle because I always purchased my books from Barnes & Nobles and the former Borders stores.

Roseann wrote: "I have always hated the 'hard sell' aspect of the Nook in Barnes and Noble stores. I literally was followed by one of the salespeople trying to talk me out of my Kindle as the Nook had "so much mor..."

I doubt the Business Bureau will do anything. I believe that it's stated in the fine print that the ebooks you purchase through BN (and Amazon) are not truly the consumers. At any point they can legally take the books back. I don't see why the would but last time I checked that's what it was. They may have changed it since then though because when I read this the Nooks and Kindles were still fairly new.

This is sad. I can understand one needing a card number on file in order to receive new books, even free ones. But these are "books" she already purchased, and is supposed to now own. She's spent the money on them and now had them yanked off the nook, that would make me livid and feel cheated.

Olof,

Have you tried putting in a debit card with the Visa symbol? I believe you will get your books that you already bought back if you do that. Let me know.

Perhaps if you get one of those dedicated cash-backed cards rather than your bank debit card, keep around $50 on it.

I have not heard anything good about B&N customer service. They're supposed to be courteous, even if they tell you no.