Kevin Maney has a book out in September about the trade off between delivering extraordinary experiences (which he calls fidelity) and doing it in a way that's cheap and easy (convenience). The book takes this simple idea and supports it with dozens of examples.

The simplest example is movies. You pay to go to a theatre when you want the fidelity of the big screen and the crowd and the speakers. You stay home when you want the convenience of Netflix and the pause button. Vinyl records and live co