One of my favorite CEO's of all time is A.G. Lafley,
who recently stepped down after running Procter & Gamble for a
decade. There are many things I admire about A.G. His modesty and
ability to listen — and I mean really listen, not just pretend —
impressed me when I first met him in 2000, and when I spoke with again
last year I found him unchanged, even after all the praise he has
received.

But perhaps the thing I admire most about A.G. is that, in contrast
to so many other CEOs...