Strangers are justifiably suspicious.

Friends give you the benefit of the doubt.

“Friend” is more broadly defined as someone you have a beer with or meet up with to go on a hike. A friend is someone who has interacted with you, or who knows your parents or reads your blog—someone with history. If you’ve made a promise to someone and then kept it, you’re a friend. If you’ve changed someone for the better, you’re a friend as well.

We market to friends very differently than we market to strangers. We