I’ve grumbled a couple of times recently about appalling customer service so I’m delighted to be able to give a big thumbs up to a company that really knows what service means. Broadband speed where I live has been atrocious but recently BT installed high-speed fibre-optic kit at our local exchange and I ordered the upgrade. The improvement in download speeds was immediately obvious – to me. The guv’nor’s laptop did not get the same and I found, hidden away in the BT documentation, the information that you need an ethernet connection or you might as well stay with the old slow (and cheaper) option. I therefore ordered a Broadband Extender Kit from BT and when it arrived, one of the pins was broken. I filled in an online form and was contacted almost immediately by Keely in Customer Services at Dabs.com. That was the first I knew that Dabs.com handle fulfilment of devices like this for BT. I’m glad they do. Keely asked for a photograph, which I emailed, and she promptly authorised replacement and collection of the defective unit. The replacement arrived before 10.00 the next morning, I installed it, it’s working fine. The collection also went through as arranged. I was left not entirely happy with BT but filled with admiration for Dabs.com and their excellent customer service.