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Archived Author Help > Issues setting up author account on Author Central Amazon

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message 1: by V.P. (new)

V.P. | 6 comments Hello everyone,

My book is finally on Amazon, therefore, after a long wait I jumped on my computer to set up my author account.

The issue is, I can't join, why? I don't know. Although my email address is linked to my author name but my book appears with my full name ( which I never planned to display).
So I can't get further step 2 ( identification), for which I get an error message.
Of course I emailed Amazon but I don't know how much time it will take them to come back to me.

I don't want to tell everyone to buy my book on Amazon when my author account is not created yet.

Has any of you experienced the same thing?

Looking forward to read your comments.


message 2: by Amy (new)

Amy Hamilton | 91 comments Can't really help. I did however publish my first book in May last year and only just set up my author page this year. No real reason for that other than I couldn't find out how to do it. Must have just not seen the instructions.

I didn't have any problems with it despite the book being written under a pen name with a separate email account to my "real" Amazon one. It worked fine. Hope you get some answers.


message 3: by V.P. (new)

V.P. | 6 comments Thank you Amy, I hope I'll get answers soon :)


message 4: by Dylan (new)

Dylan Callens | 193 comments I think that only Amazon will be able to deal with the request, if it's a naming issue. They're pretty good at resolving these kinds of things, it just takes a couple of days, typically.


message 5: by P.D. (new)

P.D. Workman (pdworkman) I'm not sure what point you are running into problems at:

https://authorcentral.amazon.com/gp/h...


message 6: by Janet (new)

Janet Maile | 16 comments Sometimes you can find answers quicker by searching on Google. I've done this myself when I've hit a problem with Amazon.


message 7: by Tara (new)

Tara Doherty | 1 comments I called Amazon this evening and they said their site is down. They said that it will be down for two more days. I know how frustrating it is because I was trying to set up my site for my book. I hope this helps.


message 8: by P.D. (new)

P.D. Workman (pdworkman) I was just coming back to let you know. A couple other authors I know having trouble today too.


message 9: by V.P. (new)

V.P. | 6 comments Thank you Tara, Janet, Dylan, Pamela.

They did change my name to my pen name, but said they'll come back to me in 2 to 3 days concerning the issue I have joining author central.


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