Florencio Krenzer

“Real leadership is treating your least favorite employee the same as your favorite”
― Hanna Hasl-Kelchner, Seeking Fairness at Work: Cracking the New Code of Greater Employee Engagement, Retention & Satisfaction

“When Booker first started working for her a few years ago and was living in their home, she saw him cower with apprehension every time she snapped a new order or made him redo tasks more than once, twice, or three times. Now, she knew that he understood her ways better, her need for order, cleanliness, and strict attention to details. She felt he was beginning to realize just what this fifty-seven-year-old Yankee schoolteacher expected of her thirteen-year-old house servant and pupil. He began to appreciate the books from which she taught him after his morning chores were completed. She gave him a few to start his own library and found he stored them in old dry goods boxes in his bedroom.”
― Sheridan Brown, The Viola Factor

“Which is the greater sin? To care too much? Or too little?”
― K. Ritz, Sheever's Journal, Diary of a Poison Master

“You can’t set fires, Anna. Never again. Promise.”
[Anna] aimed her defiance at Mary.
“And you? What’s your reason to hate me?”
Caroline spoke quietly. “We nearly died — in the fire in those mountains and at the house when Ravi had a gun pointed at us.” Her eyes were full of tears. “The fire you set at The Old Hospital could have killed me as well as Janet and Agnes.”
Anna muttered into the syrupy dregs of her tea. “Fire, you’re firing me?”
Mary grimaced. There had been too much fire.”
― Susan Rowland, The Alchemy Fire Murder