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Chip Heath
“The story’s power, then, is twofold: It provides simulation (knowledge about how to act) and inspiration (motivation to act).”
Chip Heath, Made to Stick: Why Some Ideas Survive and Others Die

Chip Heath
“A great way to avoid useless accuracy, and to dodge the Curse of Knowledge, is to use analogies. Analogies derive their power from schemas: A pomelo is like a grapefruit. A good news story is structured like an inverted pyramid. Skin damage is like aging. Analogies make it possible to understand a compact message because they invoke concepts that you already know.”
Chip Heath, Made to Stick: Why some ideas take hold and others come unstuck

Chip Heath
“Mystery is created not from an unexpected moment but from an unexpected journey. We know where we’re headed—we want to solve the mystery—but we’re not sure how we’ll get there.”
Chip Heath, Made to Stick: Why Some Ideas Survive and Others Die

Chip Heath
“People are tempted to tell you everything, with perfect accuracy, right up front, when they should be giving you just enough info to be useful, then a little more, then a little more.”
Chip Heath, Made to Stick: Why some ideas take hold and others come unstuck

“Don't think outside the box. Go box shopping. Keep trying on one after another until you find the one that catalyzes your thinking. A good box is like a lane marker on the highway. It's a constraint that liberates.”
Dan Heath, Made to Stick: Why Some Ideas Survive and Others Die

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