David

“Everyone, though, to a greater or lesser extent, has some anxiety about, or some discomfort with, the strong feelings that can tumble out of people when they find a willing listener. Human beings, as much as we try to contain it or pretend otherwise, are brimming with emotion. It can sometimes feel like too much to take on someone else’s inner chaos when we can barely cope with our own.”
― Kate Murphy

“Better to listen to how people feel than try to convince them to feel differently. You can’t argue your way into affection, but truly listening is the surest way to form a bond..”
― Kate Murphy

“But not listening because you don’t have the intellectual or emotional energy to listen at that moment makes you human.”
― Kate Murphy

“Katherine Hampsten says it’s like a game of catch with a lump of clay. Each person catches it and molds it with their perceptions before tossing it back. Things like education, race, gender, age, relationship with the other person, frame of mind, connotations of words, and distractions all influence how the clay is shaped.”
― Kate Murphy