My agent is the type who – when she's in the middle of a particularly tense scene – has TALKED TO the characters despite the fact that she was in public.  This is the anecdote that I think won me over in the beginning.

Colleen has been my agent for almost a year and a half now, she sold my first two novels to Flux a few months ago, and throughout all that time, she has never, ever wavered in her love and support for my book.  She's been an advocate for me, she's listened to me ramble on the...