I’m more than a little angry tonight and if it shows, it should. I’m seventy-four years old and I have no time for excuses, either from myself or others. An excuse is entertaining. Other than that it accomplishes less than nothing. And I’ve heard too many excuses this week, including the following:

From an escrow officer who failed to close a sale on time: “My staff and I have worried about this for two weeks, and all of us have spent many sleepless nights.” Perhaps they should read the chapte...